What are the types of services you offer?
- Wedding invitation designs
- Save the Dates, Bridal Shower, Bachelorette Party, Rehearsal Dinner Invitations, Thank You’s, Placecards, Menus, Table Numbers, Programs, Registry Cards, and any other paper product you can think of.
- Religious Events: Baptisms, Baby Blessings, Mission Calls, Etc.
- Special Event Invitations: Family Reunion, Garden Party, Anniversary Celebration, Gala, etc.
- Holiday Greeting Cards
- Baby Shower invitations and Baby Announcements
- Birthday invitations
We Offer three unique styles of designs:
- Digitally Designed
- Hand Illustrated
- Watercolor Painted
Most quotes are for digital designs, but if you feel like you will be wanting a hand illustrated or watercolor painted invitation, map, info cards, etc please make sure you let me know before I give you your quote since it will affect the price of your quote.
How long does the process take?
Custom pieces vary greatly depending on the scope, complexity and how quickly you get back to us with your feedback of each project. The average turnaround time is about 5 to 7 weeks, including printing for wedding invitations. We work with each client to come up with a schedule tailored to his or her needs.
The custom design process typically entails:
- Initial consultation: Discuss/review your ideas and inspiration, brainstorm concepts. (1 week)
- Quote & deposit: We provide you with your quote and you provide your 25% deposit.
- Initial proofs: Draft design direction for review & feedback. (1 week)
- Revisions: Adjustments to the design, culminating in final approval. (1 week)
- Production: Printing and assembly, if required. (2 to 3 weeks)
How long does the process take?
Customization services usually entail a longer lead-time. We want to give you the best attention hence, we only take on a limited number of custom orders each year so please contact us as soon as soon as you book your venue and reserve your wedding date.
Will you be designing my save the dates, invitations and day of items all at once?
No, in order to keep the process streamlined and not too overwhelming, our process is to complete designs in phases. We’ll start with save the dates, and subsequently move on to invitations once the save the dates have been mailed, or whichever is applicable. The standard time to start on day-of items is 4 to 6 weeks
Who has ownership of the designs?
Hadley Designs reserves the right to publish or license the artwork.
Can you work with my budget?
A great amount of detail and time goes into creating each custom order. We use quality materials and create unique designs catered to each client's desires. For these reasons, custom orders tend to cost more than generic invitations you can easily find online. However, we do offer a variety of options and try our best to work within a variety of budgets whenever possible.
When should I mail my invitations?
Save the dates should be mailed at least 6 months prior to your wedding. Formal invitations should be mailed 6 to 8 weeks before a local wedding and 8 to 10 weeks before a destination wedding (or a wedding in which most of your guests will be arriving from out of town). Keep in mind; printing and delivery will take between 2 to 3 weeks from the time that your stationery is approved.
Do you offer rush services?
Yes, we’re flexible and can accommodate most rush timelines. Our rush fees vary depending on the timing and complexity of your project.
Can you print my guests’ addresses onto the front of the formal invitation envelope?
Yes we offer printed recipient addressing as well as calligraphy recipient addressing.
Can we hire your to design our stationary and print them ourselves?
Because we want to preserve the integrity of our designs, we handle all of our printing and no longer allow clients to purchase files and print them on their own for wedding stationary. However, exceptions can be made for other invitations/announcements.
Do you design for events other than weddings?
We certainly do. We are not limited to weddings even though most of our work are custom invitations. We have previously done projects ranging from logo design to children's parties. We are open to any work that you have in mind and offer full print design studio services.
Do I need to provide all the wedding details to you when I place my order?
You do not need to have all your event details finalized before getting started. Final event dates, times, locations, and wording for your invitation suite is confirmed before each piece goes to print. These are all details that can be confirmed at a later time and will not affect the beginning of the design process.
Do all invitations have your logo printed on them?
All holiday cards, religious event cards, special event invitations, shower invitations, and birthday invitations have a small logo and website on the back of the card (Just like you always see the Hallmark logo on the back of every card you buy at the store.) We can remove this for a fee of $50. All business cards, personalized note cards, wedding stationery, and thank you cards are free of any branding or logo.
I have an invitation designs already, can you print it?
The nature of our business, which requires fair amount of coordination and follow up, we like to direct our time and focus on clients that order from our collections. We no longer offer print-only services on external designs.
How long will it be before I receive my proofs?
This depends on the amount of customization in your designs. Generally our initial proof turnaround time is 1 to 2 weeks.
Can I get a proof of my wedding invitation before I buy?
Proofs are only sent after you have placed your order which requires a deposit of 25%.
How will my proofs be delivered?
All proofs are sent in electronic form as a PDF.
How do you view a PDF file?
PDFs can be viewed with Adobe Acrobat Reader, which is free to download. If you have trouble opening a PDF that we have sent you, please be sure to install the most current version of the program.
How many rounds of revisions will I receive on my proofs?
For Custom designs, you will receive your initial round of proofs and three rounds of revisions. There will be a charge for each additional proof depending on the amount of design time required. Please inquire for costs. Please check proofs and final artwork carefully for accuracy in all aspects, ranging from spelling to technical illustrations when you receive your proof. Once you’ve approved the design, we’ll send it to print.
Can I make more changes once I have approved my proof?
By approving your proofs, you are confirming that you have reviewed your proofs very carefully, all content is correct and you are giving us the consent to begin printing. If you have submitted approval in error, please contact us within 24 hours so that we can accommodate your changes before your order goes into production.
Once production begins on your order, changes cannot be made. Hadley Designs is not responsible for any errors that were not detected by the customer during the proofing process. We cannot stress enough how important it is to review your proofs carefully.
Will I receive a hard copy sample before printing?
No, you will not receive a hard copy sample of your stationery before printing. The set up costs associated with printing are high, so it is cost prohibitive to print just one sample. However, if you would like us to send you a digital printout of your design, let us know. The cost for this varies based on the type of paper you are wanted them printed on.
How much does it cost?
A number of factors determine the cost of wedding stationery, including: custom vs. previous design, and quantity. Please contact us for a custom quote!
Is there a minimum ordering amount?
All holiday cards, religious event cards, special event invitations, shower invitations, business cards, wedding stationery and birthday invitations have a minimum order amount of 50 cards.
What currency do you charge in?
Since I am based in the US, all quotes are given in USD and your credit card processor will take care of any currency conversions.
PAYMENT AND PRICING
What type of payment do you accept?
We accept payment via our payment platform Stripe. Order will only be processed after the payment has been verified.
SHIPPING AND DELIVERY
At Hadley Designs, we aim to keep shipping as affordable and stress-free. And more importantly, we understand that getting your items to you quickly is important to you, so we make every effort to process and deliver your orders as soon as we can.
What are my shipping options?
We ship exclusively through FEDEX.
Items are delivered to your mailbox, or they may be dropped at your door.
Standard and Expedited shipping options are available.
You will receive a tracking number to follow your packages, and to confirm shipment.
We hope you understand that Hadley Designs cannot be responsible for any late deliveries as these factors are beyond our control.
CANCELLATION AND REFUNDS
If for any reason you should need to cancel your order before or after approval of your custom design you will NOT be reimbursed for any amount. For example, if you pay the 25% down payment, and then cancel your order before we begin designing or approving your designs for printing you will NOT be reimbursed for your down payment. When I reserve you a slot, that means I'm not working with anyone else, so if you decide to cancel your order, the deposit compensates me for the lost opportunity I could have been working with someone else.
If you decide to cancel your order or stop responding to emails/texts/phone calls after we have begun designing your stationery items you will be responsible for a $200 cancellation fee on top of losing your deposit. An invoice for the $200 fee will be sent 14 days after attempting to contact you for the third time with no response. (Unfortunately I have had people who never responded to me after I had completely designed their stationery and they never printed their items).
If you cancel your order after approving your designs for printing you are responsible for the remaining balance.
60 days after the due date of any invoice that has not been paid (And we have not arranged any type of payment plan) your account may be turned over to a collections agency and your credit score may be affected. (This is in place because of the very few people who completely stop responding to my emails/phone calls/texts).
How do I return my order?
We are unable to process returns, however, if we have made an error while processing or printing your cards, we will gladly reprint the cards at no additional cost to you. You will need to return the "defective" items to me. I will reprint the exact number of each item that is sent to me along with a detailed explanation with what is wrong with each item. If you have damaged the items yourself, I will NOT reprint them for free. (This way I don't get scammed by brides that don't order enough invitations and want me to reprint items because they didn't order enough, or they lost them, spilled water on them, etc) Please contact us IMMEDIATELY if you feel there was a printing error so we can assist you.